CUSTOMER SUPPORT

Many support issues can be resolved by reading the user guide of your product. You can find the user guide in a tab on the product page.

When contacting support please provide as much information about the product and any issue you may be having. We really try our best to go above and beyond in our support and aim to reply as quickly as possible, this is usually within a day of receipt. Please note, we do not reply to support enquiries over weekends or UK national holidays.

 

ADDRESS

Please contact support before returning any item, whether for repair or refund. If you are wanting to return an item for refund please ensure you have read the refunds policy. Damson cannot be held responsible for items sent back without an RMA even if proof of postage is provided.

Damson, 28 High Petergate, York YO1 7EH

 

SHIPPING & DELIVERY

Please read our Shipping page.

 

ORDERING FROM OUTSIDE THE UK

Orders will be placed in your chosen currency. Delivery charges vary depending on your delivery address.

 

TELEPHONE

Our main head office number is +44 1904 215899. Please note the number will only be answered during our UK based office hours, which are 9am – 5pm Monday – Friday and excludes UK national holidays. If your call is unanswered we encourage you to leave a voicemail.

 

BRITISH ARMED FORCES

We are proud to support the great work and risks carried out by our Armed Forces by supporting them with a British Forces Discount available here.

 

BLUE LIGHT CARD

We are proud to support the great work and risks carried out by our emergency services by supporting them with a BLC card discount available here.

 

WHOLESALE

For wholesale, trade and bulk order enquiries, please contact us using this form and a member of our New Business Team will contact you.