CUSTOMER SUPPORT

Many support issues can be resolved by reading the user guide of your product. You can find the user guide in a tab on the product page along with FAQ’s.

When contacting support please provide as much information about the product and any issue you may be having. We really try our best to go above and beyond in our support and aim to reply as quickly as possible, this is usually within a day of receipt. Please note, we do not reply to support enquiries over weekends or UK national holidays.

ADDRESS

Please contact support before returning any item, whether for repair or refund. If you are wanting to return an item for a refund please follow our refunds process on the refunds page. Damson cannot be held responsible for items sent back without an RMA even if proof of postage is provided.

Damson, Eco Business Centre, Amy Johnson Way, York YO30 4WU

SHIPPING & DELIVERY

Please read our Shipping page.

ORDERING FROM OUTSIDE THE UK

Orders will be placed in your chosen currency of either GBP, USA  Delivery charges vary depending on your delivery address.

Due to Brexit and the associated custom charges for orders being delivered to the EU we have suspended our EU orders. If you wish to purchase one of our products and are based in the EU contact us for more information. 

TELEPHONE

Our main head office number is +44 1904 215899. Please note this number is not a support number and support enquiries will not be dealt through this number. If your enquiry is for support, please complete the support form on this page. Our UK office hours are 9am – 5pm Monday to Friday, excluding UK national holidays.

BRITISH ARMED FORCES

We are proud to support the great work and risks carried out by our Armed Forces by supporting them with a British Forces Discount available here.

BLUE LIGHT CARD

We are proud to support the great work and risks carried out by our emergency services by supporting them with a BLC card discount available here.

WHOLESALE

For wholesale, trade and bulk order enquiries, please contact us using this form or calling our head office and a member of our New Business Team will contact you.