PRIVACY AND COOKIES POLICY
ABOUT DAMSON GLOBAL
Damson Global Ltd and Damson Global LLC which do business as Damson (Company No. 09994806 / EIN 36-4869375) of Unit 7 Stirling Park York YO30 4WU UK (“Damson”, “we”, “us”).
PROTECTING YOUR PRIVACY
At Damson, we are 100% committed to protecting the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy, drop us a line at [email protected]
WHAT PERSONAL INFORMATION DO WE COLLECT?
IP ADDRESS & COOKIES
administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
A cookie is a small file of letters and numbers that we put on your computer. We use different types of cookies including session cookies which are deleted after each visit and permanent cookies that remain in place across multiple visits to our sites. We may also use third party cookies that are used by our approved business partners. Some of these cookies are essential in order for you to use our Website however some cookies are optional.
If you access the Website from a different device we shall ask you for your consent to place cookies on the new device.
You can easily remove from your computer any cookies that have been created in the cookie folder of your browser. The process for doing this may vary from device to device, however, if you click on the ‘Help’ function on your ‘Start’ button and enter cookies, you should be able to search for information on how to locate the folder. For information on how to remove cookies on your mobile phone browser, please see your handset manual. For more information about cookies and how to disable them from your browser please visit: http: //www.allaboutcookies.org.
HOW WE USE YOUR INFORMATION
We use your information in a number of different ways – what we do depends on the information. The tables below set out this in detail showing what we do and why we do it.
Name and contact details
|How we use your name and contact details?||Why?|
|Deliver your purchase||We’ve got to do this to perform our contract with you|
|Send you service messages by text, e-mail, such as order updates||We’ve got to do this to perform our contract with you (so you know when your order is coming)|
|Sending you information by email||To keep you up to date. We only send this with your permission|
|Showing you Damson adverts as your browse the web||So you can see our latest products and deals|
|Finding out what you, and other customers, like||To ensure we are giving you what you want|
Your contact history with us
What you’ve said to us — for example, over the phone, email, on live chat, or on social media.
|How we use your contact history?||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you, so we can provide the best service possible|
|Train our staff||So that, when you contact us, you get the best possible customer service|
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
|How we use your purchase history and saved items||Why?|
|Sell you things||We’ve got to do this to perform our contract with you|
|Provide customer service and support, and handle returns||We’ve got to do this to perform our contract with you|
|Finding out what you, and other customers, like||To ensure we are giving you what you want|
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
|How we use information about your phone or laptop, and how you use our website||Why?|
|Improve our website and set default options for you (such as language and currency)||To give you the best possible shopping experience|
|Protect our website
|To prevent and detect fraud against either you or Damson and to meet our legal obligations about looking after your data|
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
|How we use information from accounts you link to us||Why?|
|To enable you to log into our website simply and easily without having to create a specific account||To make it easier for you to use our site and purchase those items you want.|
|To provide product recommendations||So you can quickly spot things which take your fancy|
Your responses to surveys, competitions and promotions
|How we use your responses to surveys, competitions and promotions||Why?|
|Run the survey, competition or promotion||We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties.
SHARING YOUR INFORMATION
We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- to you, such as payment Companies that do things to get your purchases service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as email providers, marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Stripe and PayPal where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Damson
You can stop receiving marketing messages from us at any time.
By clicking on the ‘unsubscribe’ link in any email
By contacting our Support Team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as Damson comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Damson banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Damson (for example, your Damson search history, and the content you read on Damson) or on Damson banners or ads you have previously clicked on.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Service team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Damson website or other Damson services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our site.