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SIMPLE EASY RETURNS
We have made our returns process easy.
If for whatever reason, you are not satisfied with your product and wish to return it to DAMSON for a refund, DAMSON operates a standard 14 days refund policy from the date of delivery.
To qualify for a refund, the Consumer MUST contact DAMSON within 14 days of delivery and MUST return the product within 14 days of receiving the RAN, unless an agreement to extend this period has been granted in advance by DAMSON. Any request for a refund after this period will be rejected, including any claim that DAMSON was informed about the refund within 30 days. Any item returned outside the return period will be rejected and may be destroyed by DAMSON.
Prior to returning any item, the Consumer must notify DAMSON to obtain a Return Authorisation Number (“RAN”). The RAN number should be clearly marked on the external of the package containing the product being sent to DAMSON. DAMSON will not accept a return that does not have a RAN number.
For returns for a refund that are being returned from outside of the UK the customer must bear all customs, import and sales tax charges that may arise. If Damson is charged by HM Customs for these charges they will be deducted from any refund.
The product MUST be returned in its original packaging (outer box) and include ANY and ALL accessories. Failure to return the item in the same condition as it was shipped to the Consumer may result in the rejection of the refund or additional costs being applied. Products returned unopened/unused will be refunded in full. The extent to which you handle the goods is the same as you were assessing them in a shop.
You can either return the product(s) to us at your own expense or use our account Royal Mail service, after which we will deduct the cost of postage from the return. Often this is more convenient and lower cost than handling the postage costs by yourself.
Proof of Postage is not proof of delivery. If using your own postage service we recommend shipping using a tracked service or taking advantage of Damson’s return label option.
Refunds will be processed in up to 10 working days of receipt of goods at DAMSON and will only be submitted through to the original credit card or Paypal account. Due to fraud and Anti-Money laundering laws requests to submit funds in any other form cannot be granted.
Please note: Products purchased through third party websites or crowdfunding websites (Indiegogo or Kickstarter) are not entitled to refunds. Only products purchased through this website or in our store qualify for a refund.